Never Lose Another Customer Due to Missed Calls
Call Capture Ensures Your Inbound Phone Calls Get Attention 24/7
Successful businesses get busy and sometimes phone calls go unanswered, voicemails aren't checked and calls aren't returned in a timely fashion.
This was fine ten or twenty years ago but people have changed. Whether we like it or not, many people now believe they deserve your attention immediately and if they don't get it, they'll go to your competition.
This simple automation sends a text message to the caller whenever a call goes unanswered - whether it is missed and goes to voicemail or if the line is busy.
Help Maximize the ROI on Your Marketing Efforts
Most businesses spent a lot of time and money just to get the phone to ring. Unfortunately, the responsibility of answering those calls often lies with humans and (as we all know) humans are not perfect.
I cite some interesting stats in Automated Business Growth about the cost of missing these calls. Essentially, people will normally do business with the first company that they're able to reach.
This simple automation solves much of this problem and it is usually applicable to any business that receives phone calls.
See This Automation in Action
Tap this button or call this number. Nobody will answer but it will trigger this automation.
Want to Get Started or Learn More?
Call or text Eric at the number below to get pricing and/or your questions answered
What is Required from You
Whether you would like to keep your existing number or use one of ours
Approval of the outgoing text we write for you
A text number where we can send real-time notifications when you get replies
Optional - You can connect your social media accounts to your universal inbox if you wish to keep all of your messages in one place
This automation is unique in that we will register a new toll-phone number to handle it. You can have customers call this number directly or you can have your existing number forwarded to the new number. We use toll-free numbers because they tend to get approved faster (5-7 days) as opposed to local numbers which can take up to 4 weeks. We cover the cost of the phone number.
This automation takes a little longer to set up due to the wait time with the phone companies but once it is set up, it will work like clockwork for you 24/7.
What This Automation Includes
Professionally-written outgoing messages customized to your business
Immediate text reply to inbound phone calls that are missed, get a busy signal or go to voicemail
Registration of new toll-free phone number to handle this automation
Connect new number with your existing number (if desired)
100% compliant with local rules
Live notifications of responses
Ability to reply to customers through our free universal inbox
This automation is very effective and many customers are surprised to learn just how many calls they've been missing. If you get a lot of inbound calls, you will see a very nice ROI from this one.
This May be for You if:
Your business receives a decent number of phone calls
The demographic of your customers is younger and more likely to use smart phones
You have no idea how many calls you miss but would like to find out
You have someone willing and able to look at the missed calls and reply when appropriate
This is NOT for You if:
Your organization never receives any calls
You already have a system in place to do this
Your customers are likely to call you from landlines
You don't have capacity for new work
You're cranky and difficult to work with
This is a lot of money at the moment and making this investment would stress you out
Call Capture FAQs
How does this automation work?
Whenever someone calls you and gets voicemail, a busy signal or no answer this automation will send them a text message immediately. You will get a notification at the same time so you can see if you wish to reply to the caller.
What number do people call to trigger this automation?
We can set this up in one of two ways. We can have your existing number forwarded to our new number if a call is not answered and the automation will automatically send out a text. Alternatively, you can share the new number we register for you with your customers and they can call that number directly. This would mean updating your phone number on your website, social media, Google My Business, citations, etc.
How long does it take to set this up?
Registration of a US phone number can take between 2 and 7 days. Having your existing phone number forwarded to the new number shouldn't take more than a day. Usually, we have this whole automation set up within a week.
Will this work if I use a mobile as my business number?
Yes! And it makes things so much easier. You can have your mobile number forward to the new number if a call isn't answered.
What happens if the call is made from a landline?
No text will be sent but the phone number will still be captured in your universal inbox.
Is my information safe?
Absolutely. All of your data is stored in our SSL-encripted database and only you will have access to it. We can also delete your data after this automation runs but you will probably want to maintain access to your universal inbox as it is such a convenient tool. Totally up to you.
Am I allowed to send out messages in this manner?
Yes. We do everything to ensure your messages are compliant. As long as your list was